ACFOMI
information technology (IT) support technician
Telecom Metric
Description
Full job description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
-
Education
- Bachelor's degree
- Computer technology/computer systems technology
- or equivalent experience
-
Work setting
- Help desk
- Telecommunications industry
- Office building
-
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Set up local area networks and connections to the Internet
-
Supervision
- No supervision responsibility
-
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
-
Computer and technology knowledge
- Shell script
- iOS
- Linux
- Device drivers
- Networking software
- Networking security
- Internet
- Servers
- Word processing software
- Python
- MS Active Directory
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- Voice over IP
- React Native
- React.js
- Zoho CRM
-
Security and safety
- Criminal record check
-
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
-
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
-
Screening questions
- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
-
Experience
- 2 years to less than 3 years
-
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
-
Financial benefits
- Bonus
- Life insurance
- Mileage paid
-
Other benefits
- Parking available
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