Full job description

Job Summary
Our company is seeking driven, tech-savvy sales and customer service representatives with a customer-first mindset to sell our various services and provide customer service support. Candidates who thrive in a fast-paced, target-driven environment will excel in this role. Applicants with sales/customer service experience and proficiency with CRM software and MS Office applications are preferred.

Our Residential Sales and Customer Service Representatives are responsible for closing sales and providing customer service support for franchises of our two brands that pay for Call Center support. We offer comprehensive training from day one and have coaches who are dedicated to your success in meeting our sales performance objectives as well as providing exceptional customer service.​ ​

PRIMARY RESPONSIBILITIES:

• Close Deals with Confidence: Use your expertise to close deals over the phone. You'll be well-versed in our diverse range of services, tailoring your pitch to resonate with each homeowner's requirements and concerns.
• Advocate Our Values: As the front line of our business, you'll not just sell services but also represent our core values of being authentic, driven, trustworthy, supportive, and pioneering. Your interactions with potential clients represent all of Happinest Brands.
• Engage with Genuine Interest: Build authentic connections with homeowners who reach out to us, keen on leveraging our services. Your approach will not just be about selling but understanding their needs and guiding them to the best solutions.
• Provide Exceptional Customer Service: Our customers are our number one priority and ensuring we help educate, answer their questions and solve their problems while also maintaining a friendly and upbeat attitude is of utmost importance.
• Achieve and Surpass: It's not just about hitting the numbers (but we like to hit our numbers!). We value excellence and persistence. Meet the set productivity targets, and then push the boundaries. Celebrate your milestones and then set new benchmarks.
• Team Collaboration: While individual achievement is vital, you will also work in conjunction with a dedicated team. Sharing insights, strategies, and feedback will be a regular part of your role, aiming for collective success.

Skills

• Strong sales skills with the ability to upsell products and services effectively.
• Proficient in data entry with attention to detail to ensure accuracy in customer records.
• Excellent phone etiquette and communication skills, both verbal and written in English.
• Ability to analyze customer needs quickly and provide appropriate solutions.
• Proven experience in customer service roles, demonstrating a commitment to enhancing the customer experience.

Join our team today as a Call Center Representative, where your skills will contribute significantly to our mission of delivering exceptional service!

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 30 – 40 per week

Additional pay:

• Bonus pay

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Location:

• Kingston, ON (K7M) (required)

Work Location: In person

Application deadline: 2025-04-18
Expected start date: 2025-04-28