ACFOMI is committed to providing employment assistance services and settlement services to all clients based on a courteous and confidential service. Our services lie in the excellence of customer service and our goal is to treat each case in a professional, honest and fair manner as well as with the highest courtesy and the utmost respect.
We have established our customer service charter to improve our services. This is the reason why our clients’ feedbacks are welcomed (including compliments, general comments and complaints).
ACFOMI is committed to reviewing complaints with haste, integrity, fairness in compliance with our customer complaint-handling process within 60 days after we receive the client’s complaint.
ACFOMI is committed to providing its customers with a clean, safe, comfortable and equipped environment for private and confidential discussions.
ACFOMI is committed to providing a resource center accesssible to disabled clients.